Client User Administrators are able to modify a user’s profile, and each user is able to modify his or her own user profile. 

1. Click Manage Users from the My Quick Links section on the Iron Mountain Connect home page of from the User portal in the center section of the screen. The User Management screen opens.
2. Search for the user whose profile you need to modify.
3. Make any necessary changes and ensure all required fields are complete. Additionally, check the fields listed here:

a.  Password Reset:  If you need to reset the user's password:

• System-generated:  Leave this field set to System-generated to have Iron Mountain Connect automatically send a Welcome email containing a username, a system-generated temporary password and a login link to the email address on the user profile.

• Deselect System-generated:  Deselect System-generated to display the password fields.  Manually enter and verify a password, then manually send an email containing the password to the user.

NOTE:  If you are updating a user's status from Terminated to Active via the Activate button on the User Profile screen or via the Account button on the User Search Results screen, Iron Mountain Connect automatically emails the manually-generated password to the email address on the user profile.

b.  Application:  Make sure the Records Management application is checked and the role is set to Standard User.

4. Click Save. The user profile is complete.

5. Update the user’s permissions/organizational access and shipping address access if necessary.